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COVID-19 Notice

We are committed to keeping our customers and staff safe

Big Boy’s Toys is pleased to have been able to remain open while practicing safe social distancing in order to continue to serve our customers. Shopping online, placing orders via telephone, and virtual tours of our RVs have all made this possible.

While the option to shop from home remains available, our Parts department has now re-opened with strict social distancing practices in place.

Should you need any assistance at all, whether you’re looking for our Parts or Sales department, rest assured that the health and safety of our customers and staff is our top priority.

We look forward to continuing to serve Vancouver Island!

Ian Moore, Owner

May 13, 2020

During this ever-evolving situation, we continue to remain open, although in a more limited capacity. Let me explain why...

Many individuals in our communities depend on their RV’s. Perhaps this is truer than ever before. We know that many use them as a place of residence, but now we are seeing that they are being used as a place of refuge and self-isolation from friends and family during this current health emergency.

We also recognize that this means that appropriate parts and service may be required to allow people to continue to use their trailers and motorhomes.

In light of this, we are working to ensure that access remains in place for both parts and service.

Our phone lines are open, and although the doors to our Parts Department are currently locked, we do have a parts person here to serve you. Please call ahead to place your parts order.

Similarly, we are keeping our new and used inventory locked, and we have temporarily reduced the number of sales staff here at any one time, but we are here for you if you need us.

If you find yourself unable to visit in person, we would be happy to take you on a “personal tour” of your chosen RV(s) via digital means. We are happy to offer you an interactive FaceTime or Skype call where we could show you around and answer any questions.

Or – we could upload a video walkthrough of any RV(s) you choose. All you need to do is give us the stock number of the unit(s) you’d like to tour. We’ll take care of the rest.

And whether you require Parts, Service, or our Sales Department, please know that we are being very mindful of social/physical distancing. We have also provided disposable gloves and hand sanitizer for both staff and customers to use while they are here.

We will continue offering our complimentary parts delivery service on all orders over $100.00 to those living between Nanaimo and Qualicum Beach. For all orders under $100.00, a nominal delivery fee of $10.00 will be charged.

Thank you for your support during this difficult time.

Stay safe and healthy,

Ian Moore, Owner

March 15, 2020

I am writing to share an update on behalf of all of us at Big Boy’s Toys regarding COVID-19.

As we all know, the events of the past days and weeks have been unprecedented. We continue to monitor and navigate this rapidly changing situation with the rest of the world.

We care deeply about doing what we can to keep our team members and our customers well. We respect the individual responses to this situation of both our team members and customers.

While we plan to remain open for regular business we ask that anyone who feels sick, or has come into contact with someone thought to be infected to please stay at home.

In response to this request, Big Boy’s Toys would like to provide our customers with the opportunity to call in and order necessary parts and accessories directly from our Parts store. We will offer complimentary delivery service to those living within our local communities (Nanaimo – Qualicum Beach) on all orders over $100.00.  For all orders under $100.00, a nominal delivery fee of $10.00 will be charged.

Please take care of yourself and your family, and we will come out of this stronger than ever.

Stay safe and healthy,

Ian Moore, Owner